Terms and Conditions for WordPress Plugin Customization Projects

1. Introduction

a. These Terms and Conditions govern the development and customization of WordPress plugins provided by Metagauss (Developer) for the client (Client). By engaging the Developer for customization services, the Client agrees to be bound by these terms.

2. Scope of Work

a. The Developer will provide plugin customization services as detailed in the project proposal or statement of work agreed upon by both parties.
b. Any additional features or changes outside the initial scope will be subject to a separate agreement under “change of scope” and may incur additional charges.

3. Project Timeline

a. The Developer will commence work on the project upon receipt of all necessary information, materials, and any upfront payments required.
b. An estimated timeline will be provided in the project proposal. However, timelines may be adjusted based on project complexity, client feedback, and any unforeseen issues.

4. Fees and Payment

a. The Client agrees to pay the Developer the fees outlined in the project proposal.
b. All payments are accepted upfront.
c. Additional services outside the agreed scope will be billed separately, as agreed upon in writing.
d. No refunds will be accepted. This policy is in place to ensure the integrity of our operations, as payments are immediately allocated towards resources, services, or commitments necessary to fulfill your order or request.

5. Client Responsibilities

a. The Client will provide timely feedback, information, and approvals as necessary for the Developer to complete the project.
b. The Client is responsible for ensuring all materials provided are free of copyright infringement and have the necessary permissions for use.

6. Confidentiality

a. Both parties agree to keep confidential any proprietary information shared during the course of the project.
b. The Client will not disclose any project-related information in the public domain.
c. The Developer will not disclose any project-related information to third parties without the Client’s consent.

7. Intellectual Property

a. The Developer retains ownership of any pre-existing intellectual property used in the project.
b. The Developer retains the right to showcase the completed work in their portfolio unless otherwise agreed in writing.
c. Custom extension developed during the project will be associated with the Developer, and the Developer reserves the right to sell the modified/generic version of extensions.

8. Warranties and Liability

a. The Developer warrants that the customization work will be performed in a professional manner.
b. The Developer is not liable for any indirect, incidental, or consequential damages arising from the use of the customized plugin, limiting the liability to the amount paid by the Client to Metagauss.
c. The Developer will provide support following project completion to address any issues related to the customization work:

• For projects valued below $1000 (USD) → maximum of 14 days support.
• For projects valued above $1000 (USD) → maximum of 28 days support.

d. Custom development projects delivered as plugin extensions are designed to meet the specific requirements outlined at the time of engagement. While we provide complimentary support for 14 to 28 days following delivery to address any implementation-related issues, ongoing maintenance—including compatibility updates for future versions of WordPress, PHP, or our core plugins—is not included in the scope of this service.
To ensure continued functionality and compatibility, clients may opt into a separate maintenance plan tailored to their needs. These plans can cover version updates, proactive testing, and technical adjustments as required.

9. Termination

a. Either party may terminate the agreement with written notice if the other party breaches any material term of this agreement.

10. Governing Law

a. These terms and conditions shall be governed by and construed in accordance with the laws of Ontario, Canada.

11. Dispute Resolution

a. Any disputes arising from this agreement shall be resolved through good faith negotiations between the parties.

12. Miscellaneous

a. These terms and conditions constitute the entire agreement between the parties and supersede any prior agreements or understandings.
b. Any amendments to these terms must be made in writing and signed by both parties